What travelers really want in 2015

Frequent travelers hope 2015 will usher in a renewed emphasis on customer service.(Photo: Erik S. Lesser, EPA)To know what travelers want in 2015, just listen to what they said in 2014.They punished airlines with a 69 out of 100 on the authoritative American Customer Satisfaction Index. That's a "D+" letter grade – yet it's the highest they've managed to score since the index started in 1995.