Travelers will smile about service, but are irate over internet - See

Like millions of others, I traveled to see my family for the holidays. While on the road, I ended up staying in a hotel in St Louis for a few days. NB: This article is written by Margaret Ady, marketing director at TrustYou. The hotel was beautiful; the lobby was nicely decorated for Christmas, the staff was incredibly friendly and helpful, the room was bright, clean and big.