Striking the Right Tone in Writing: The dreaded ‘genteelisms’

What’s the right tone to strike in workplace writing?Formal? Yes, you want to come across as a serious contributor to the subject at hand and not to sound too … Chatty? Hmmm. But if you’re too serious, don’t you risk boring people and losing them?Tone is a minefield. And it’s made all the more treacherous by social media.