10 Shocking Secrets of Flight Attendants

by Heather Poole Heather Poole has worked for a major carrier for more than 15 years and is the author of Cruising Attitude: Tales of Crashpads, Crew Drama, and Crazy Passengers at 35,000 Feet. We begged Poole to reveal 10 workplace secrets. (In return, we promised to buy her something nice from SkyMall.