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United Passenger “Removal”: A Reporting and Management Fail

nakedcapitalism.com
in Travel News 125 views

As disturbing as is the now widely-discussed incident of the brute force removal of a 69 year old doctor from a United flight last week, equally troubling is the poor job the press has done on such a high profile and relatively simple story. We’ll go over some of the glaring and regular errors as well as troubling oversights before turning to another puzzlingly under-examined issue: what this incident says about management at United. And we don’t mean arrogance and tone-deafness.

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